The ordered items are sent by the Croatian post delivery service as ‘recorded delivery’ within 5 working days from the day of the receipt of the order/payment (mostly also earlier) and the GLS delivery service within 2 days. Exceptionally, due to the sell-out of a particular product, or unforeseen circumstances, the delivery may last slightly longer than the above term, of which you would be notified by e-mail.
Delivery costs are calculated according to the price list agreed with the courier service:
- Registered mail (5 to 7 working days) for all locations in the territory of the RH for orders up to 250 gm: 20,00 kn
- Registered mail (5 to 7 working days) for all locations in the territory of the RH for orders between 251 and 500 gm: 25,00 kn
- Registered mail (5 to 7 working days) for all locations in the territory of the RH for orders between 501 and 1000 gm: 30,00 kn
- Registered mail (5 to 7 working days) for all locations in the territory of the RH for orders between 1001 and 2000 gm: 35,00 kn
- DELIVERY IS FREE for orders of a total greater than 500,00 kn.
Delivery outside Croatia is calculated according to the price list agreed with the courier service:
- Up to 250 gm – 85,00 kn
- from 251 to 500 gm – 114,00 kn
- from 501 to 500 gm – 142,00 kn
- from 1001 to 2000 gm – 180,00 kn
In the event that the courier service alters the cost of delivery, the Seller will clearly display the new prices in the online store web site.
Regretfully, we are not in able to influence the speed of delivery or possible complications connected to the delivery generated by the delivery service.
In the event that the Buyer is not at the delivery address during the attempt of a delivery, the delivery service will leave a notice with the delivery number and further instructions.
In the event that the Buyer orders the goods and refuses to receive them, ETO-design has the right to withhold the Buyer’s payment amount.
In the event that the Buyer who did not receive the goods repeats his order through the ETO-design.hr online store, the Seller withholds the right to refuse the further processing of the order as well as the right for payment.
ETO-design withholds the right not to send orders with an incorrect/incomplete contact details as well as orders with an e-mail/telephone that are not being answered.
